Cookie Policy
This Cookie Policy explains what cookies are, how ChatPilo uses them, your choices regarding cookies, and further information about cookies.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners analytical information.
Cookies set by ChatPilo are called "first-party cookies". Cookies set by other parties (such as analytics or advertising providers) are called "third-party cookies". Both types are described in detail below.
Types of Cookies We Use
Strictly Necessary Cookies
RequiredThese cookies are essential for the ChatPilo platform to function correctly. They enable core features such as user authentication, session management, security protections, and load balancing. Without these cookies, our Services cannot be delivered. These cookies do not collect any information that could be used to identify you for marketing purposes.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your authenticated session | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| auth_token | Keeps you securely logged in | 30 days |
Functional Cookies
OptionalFunctional cookies allow ChatPilo to remember choices you make and provide enhanced, personalized features. They may also be used to provide services you have requested, such as language preferences, theme settings, and dashboard configurations. Disabling these cookies may affect your experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| language_pref | Remembers your language selection | 1 year |
| theme_mode | Stores your light/dark mode preference | 1 year |
| dashboard_layout | Saves your custom dashboard layout | 6 months |
Analytics Cookies
OptionalAnalytics cookies help us understand how visitors interact with ChatPilo by collecting and reporting information anonymously. We use this data to measure and improve the performance of our website, identify popular features, diagnose problems, and understand user journeys. We use tools such as Google Analytics with IP anonymization enabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics user identification | 2 years |
| _gid | Google Analytics session tracking | 24 hours |
| hotjar_id | Heatmap and session recording analytics | 1 year |
Marketing Cookies
OptionalMarketing cookies track your activity across websites to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns. These cookies may be set by our advertising partners and are used to build a profile of your interests. We do not use marketing cookies to send unsolicited communications.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook pixel for ad conversion tracking | 90 days |
| li_sugr | LinkedIn ad performance measurement | 90 days |
| ads_prefs | Stores your ad preferences | 6 months |
Managing Your Cookie Preferences
Browser Settings
Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that blocking necessary cookies may impair the functionality of ChatPilo.
Our Cookie Preference Center
You can manage your non-essential cookie preferences at any time through our Cookie Preference Center, accessible via the cookie banner displayed when you first visit our website, or by clicking the 'Cookie Settings' link in our footer.
Opt-Out Tools
For analytics cookies, you may use the Google Analytics Opt-out Browser Add-on to prevent data from being collected and used by Google Analytics. For marketing cookies, you may opt out through the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).
Questions About Cookies?
If you have any questions about our use of cookies, please contact us: